Dashboard
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Total Leads
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Booked / Members
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Active
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Portal Active
Members logged in
Needs Follow-Up Today
| Name | Phone | Source | Next Touch | Status | Action |
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🎯 No overdue follow-ups! | |||||
Recent Activity
No activity yet.
Lead Tracker
Every prospect, every touch, in one place.
| Name | Phone | Source | Added | Touches | Status | Portal | Actions |
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Member Activity
Track who's using the portal — your future competitors are in here.
Members with high portal activity are your most engaged athletes. These are the people most likely to compete, join your team, and become Iron Sports ambassadors. Watch them closely.
| Name | Invite Sent | First Login | Last Active | Portal Logins | Skill Logs | Engagement |
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Training Videos
Staff training resources. Videos play inline — members stay on your site.
➕ Add a YouTube Video
Follow-Up Playbook
Scripts, sequences, objection handlers. Know exactly what to say.
Promo Event — 7 touches · 14 days. Hit them within 24 hours while energy is highest.
Birthday Party — 6 touches · 14 days. Start with a thank-you text while they're still celebrating.
Golden Rule: Sell one thing — the FREE class. Not a membership. One ask.
📞 Full Call Flow — When They Answer
Opening
"Hey, is this [Name]? … This is [Your Name] from Iron Sports — you [tried our obstacles at / came to a birthday party at] our gym! How's it going?"
[Wait. Let them talk. Build rapport.]
"Awesome! What was your favorite part?"
[Wait. Let them talk. Build rapport.]
"Awesome! What was your favorite part?"
The Ask
"So listen — we want to invite you to come try a FREE class at the gym. No strings attached, just come have a blast. Does that sound like something you'd be down for?"
If YES → Lock it in
"Awesome! We have [two specific options]. Which works better?" [Book it. Get email. Done.]
✅ SMS DO
- Under 160 characters
- Use their first name
- End with one question
- Send 9am–7pm only
- Reply within 1 hour
❌ SMS DON'T
- Walls of text
- Multiple texts in a row
- Before 9am / after 8pm
- ALL CAPS
- Just say "following up"
Every objection is a question in disguise.
"I'm too busy."
"Totally — that's why we saved the free class for whenever you're ready. What day is usually your lightest?"
"How much does it cost?"
"First class is completely free. Memberships start at [price] after that — but come try it first. Most people decide after one visit."
"Not sure if I'm fit enough."
"That's what everyone says! We scale everything to your level. You don't need to be fit to start — that's why you start."
"Just did it for fun / the party."
"That's how most of our members started! The fun doesn't stop — the full gym is way more to explore."
"Can I just watch?"
"Of course — but most watchers end up wanting to jump in. Come dressed to move just in case. No pressure."
"We live far."
"Members drive 30–45 min because there's nothing else like this. Try it once — you'll understand. Want a Saturday spot?"
#1 Rule: "We called but no answer" is ONE step — not the end. Do NOT stop after one attempt.
⏰ Timing
- T1+2: Within 24 hours
- Best calls: Tue–Thu 5–7pm
- Never before 9am / after 8pm
- Reply texts within 1 hour
🎯 One Goal
- NOT selling membership
- Selling free class
- Lock in date/time on call
- If maybe → get callback day
📋 After Each Call
- Log in tracker immediately
- Set next touch reminder
- Manager reviews every Friday
🔄 When to Stop
- All touches done → Cold
- "Not interested" → Stop now
- "Stop texting" → Opted out
Promo: D1 Call+Text → D3 Email → D5 Call+Text → D10 Text → D14 Email (cold)
Birthday: D1 Text → D2 Email → D5 Call+Text → D10 Text → D14 Email (cold)
Birthday: D1 Text → D2 Email → D5 Call+Text → D10 Text → D14 Email (cold)
🤖 Argo Integration: Once Twilio is live, this entire sequence transfers to your AI agent. Same touchpoints, same timing, same scripts — seamless handoff.
Staff Activity
See who's using the portal, how often, and what they're doing. Manager view only.
Per-Staff Breakdown
| Staff Member | Total Actions | Leads Added | Touches Logged | Last Login | Last Action |
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Full Activity Log