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Lead Tracker
Every prospect, every touch, in one place.
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Member Activity
Track who's using the portal β€” your future competitors are in here.

🏫 Class Band Log

Save class groups and quickly load students for a session.

🎽 Quick Band Log

Select a member to open their full band progress β€” mark skills complete, track progress, and promote them to their next level.

🚨 Needs Skill Check-In
Active members with no skill log in 14+ days
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πŸ’ͺ All members have recent skill activity!
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Coaches Dashboard
Today's rotation and performance tracking.
πŸ“‹ Monthly Goals & Tasks
πŸ“… Recreational Class Rotation
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🏟️ Team Training Rotation
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πŸ† Coach Performance
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PT Clients
Track personal training skills and performance records.
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Select a client to get started
Choose a member from the dropdown above to view or manage their PT tracks.
Training Videos
Videos play inline β€” no one leaves the site.

βž• Add a YouTube Video

Follow-Up Playbook
Scripts, sequences, objection handlers. Know exactly what to say.
Trial Class Lead β†’ Member β€” 8 touchpoints Β· 30 days. They already experienced the gym. Strike while the memory is fresh β€” then stay consistent until you get a yes or a no.
Birthday Party Guest β†’ Trial Class β€” 9 touchpoints Β· 45 days. They had fun. Now convert that energy into a trial class booking. The membership conversation comes after they step foot in the gym as a student.
Two goals, two approaches: Trial Class leads β†’ sell the membership. Birthday Party guests β†’ sell the trial class first. Know which one you're on before you dial.

πŸ“ž Full Call Flow β€” When They Answer

Opening
"Hey, is this [Name]? … This is [Your Name] from Iron Sports β€” you [tried our obstacles / came to a birthday party] at our gym! How's it going?"

[Wait. Let them talk.]

"Awesome! What was your favorite part?"
The Ask
"So listen β€” we want to invite you to try a FREE class. No strings attached, just come have a blast. Does that sound like something you'd be down for?"
If YES
"Awesome! We have [two specific options]. Which works better?" [Book it. Get email. Done.]

βœ… SMS DO

  • Under 160 characters
  • Use their first name
  • End with one question
  • Send 9am–7pm only
  • Reply within 1 hour

❌ SMS DON'T

  • Walls of text
  • Multiple texts in a row
  • Before 9am / after 8pm
  • ALL CAPS
  • Just say "following up"
Every objection is a question in disguise.
"I'm too busy."
"Totally β€” that's why we saved the free class for whenever you're ready. What day is usually your lightest?"
"How much does it cost?"
"First class is completely free. Memberships start at [price] after that β€” but come try it first."
"Not sure if I'm fit enough."
"We scale everything to your level. You don't need to be fit to start β€” that's why you start."
"Just did it for fun."
"That's how most of our members started! The fun doesn't stop β€” the full gym is way more to explore."
"Can I just watch?"
"Of course β€” but most watchers end up wanting to jump in. Come dressed to move just in case."
"We live far."
"Members drive 30–45 min because there's nothing else like this. Want a Saturday spot?"
#1 Rule: "We called but no answer" is ONE step β€” not the end. Do NOT stop after one attempt.

⏰ Timing

  • T1+2: Within 24 hours
  • Best calls: Tue–Thu 5–7pm
  • Never before 9am / after 8pm
  • Reply texts within 1 hour

🎯 One Goal

  • NOT selling membership
  • Selling free class
  • Lock in date/time on call
  • If maybe β†’ get callback day

πŸ“‹ After Each Call

  • Log in tracker immediately
  • Set next touch reminder
  • Manager reviews every Friday

πŸ”„ When to Stop

  • All touches done β†’ Cold
  • "Not interested" β†’ Stop now
  • "Stop texting" β†’ Opted out
Trial Class (8 touches Β· 30 days): D1 Auto Email β†’ D3 Call β†’ D4 Text β†’ D7 Call/Text β†’ D10 Email β†’ D14 Text β†’ D21 Call β†’ D30 Breakup Email
Birthday Party (9 touches Β· 45 days): D1 Auto Email β†’ D4 Call β†’ D5 Text β†’ D10 Call/Text β†’ D15 Email β†’ D21 Text β†’ D28 Call β†’ D35 Email β†’ D45 Breakup Email
Staff Activity
See who's using the portal. Manager view only.
Per-Staff Breakdown
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